Privacy Policy

Last updated: July 21, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

About Linda McClure Co

Linda McClure Co is operated by Mrs Linda McClure, a sole trader based in Scotland, United Kingdom.

For the purposes of UK data protection law, Mrs Linda McClure is the Data Controller responsible for personal information collected through this website and through the services and products offered by Linda McClure Co.

Website: https://lindamcclure.co
Email: linda@lindamcclure.co
ICO registration reference: ZB957431

This policy applies to

This Privacy Policy applies when you:

• Visit or interact with this website.
• Submit an enquiry, application, booking or consultation form.
• Contact me by email, telephone, WhatsApp or social media.
• Book or receive nutritional therapy or related support.
• Purchase a consultation, service, guide, resource, course, membership, subscription, physical product or digital product.
• Create a customer or membership account.
• Join an email list or request marketing communications.
• Attend an online session, workshop, course or event.
• Provide feedback, a review or a testimonial.

Information I may collect

Depending on how you interact with Linda McClure Co, I may collect:

Identity and contact information

• Your name.
• Email address.
• Telephone number.
• Billing or delivery address where required for payment, invoicing or delivery.
• Account or membership details.
• Communication preferences.

Client and consultation information

• Date of birth or age.
• Appointment and attendance details.
• Consultation notes.
• Goals, circumstances and information relevant to the support requested.
• Communications, agreed plans and recommendations.
• Information concerning a child or family member where you are seeking support on their behalf.

Health information

Where you request nutritional therapy, I may collect information about:

• Symptoms and health concerns.
• Medical history and diagnoses.
• Medication and supplements.
• Diet, lifestyle, sleep and wellbeing.
• Allergies and intolerances.
• Relevant laboratory reports or test results you choose to provide.
• Family health history where relevant.
• Information about physical or mental health.

Health information is special-category personal data and receives additional protection under UK data protection law.

Purchase and payment information

I may collect:

• Products or services purchased.
• Amount paid.
• Payment status.
• Transaction references.
• Invoice and refund information.
• Billing or delivery information where required.

Payments made through the website may be processed by Stripe or PayPal. These providers collect and process payment information under their own privacy policies.

I do not normally receive or store your complete debit or credit card number, card security code or online banking credentials.

Website and technical information

I may collect:

• IP address.
• Browser and device information.
• Pages visited and website interactions.
• Referral source.
• Cookie preferences.
• Security and spam-prevention information.
• Analytics information where you have consented to analytics cookies.

Marketing and feedback

I may collect:

• Newsletter subscription preferences.
• Records of consent.
• Email engagement information where available.
• Feedback, reviews or testimonials you choose to provide.

A testimonial will only be published with your permission.

How information is collected

Information may be collected:

• Directly from you through forms, purchases, consultations and communications.
• From a parent or legal guardian where services concern a child.
• From another practitioner or healthcare professional where you have authorised them to share information.
• Through Stripe, PayPal, banks or other payment providers.
• Automatically through cookies, analytics and security technology.
• Through membership, course or e-commerce systems used on the website.

How I use personal information

I may use personal information to:

• Respond to enquiries.
• Assess whether my services are suitable for you.
• Arrange and deliver consultations and support.
• Understand your health, circumstances and objectives.
• Prepare personalised nutritional and lifestyle recommendations.
• Maintain appropriate client and consultation records.
• Process orders, payments, subscriptions and refunds.
• Deliver guides, resources, courses, products and membership content.
• Create and manage customer or membership accounts.
• Provide customer service and essential service communications.
• Send requested downloads or account-access information.
• Manage bookings and appointments.
• Issue invoices and maintain financial records.
• Meet professional, insurance, tax, accounting, safeguarding and legal obligations.
• Protect the website, clients and services from misuse, fraud and spam.
• Improve the website and understand how visitors use it.
• Send marketing where you have consented or where otherwise lawfully permitted.
• Establish, exercise or defend legal claims.

I do not sell personal information.

Health information will not be sold, used for advertising or used to target marketing communications.

Lawful bases

I rely on one or more of the following lawful bases:

Contract

Processing may be necessary to:

• Respond before you enter into a contract.
• Provide a consultation, service, product, course or membership.
• Process and fulfil a purchase.
• Manage a subscription or customer account.
• Provide customer support.
• Meet the terms of an agreement with you.

Consent

I may rely on consent for:

• Marketing emails.
• Non-essential cookies.
• Publishing testimonials.
• Recording consultations.
• Other optional uses explained when consent is requested.

You can withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Legal obligation

Information may be processed where necessary to comply with tax, accounting, safeguarding, regulatory or other legal obligations.

Legitimate interests

I may process limited information where reasonably necessary to:

• Operate and improve Linda McClure Co.
• Respond to enquiries.
• Maintain appropriate business records.
• Protect the website and services.
• Prevent fraud or misuse.
• Understand general website performance.
• Establish or defend legal claims.

I consider the potential impact on your rights before relying on legitimate interests.

Health and special-category information

For ordinary client administration and delivery of services, my Article 6 lawful basis will normally be contract.

For health information and other special-category data, I rely primarily on your explicit consent under Article 9(2)(a) of the UK GDPR.

You will be asked to provide a clear indication of consent before health information is used to deliver personalised nutritional support.

You can withdraw this consent. However, if I can no longer use information necessary to understand your health, I may be unable to continue providing nutritional therapy safely or appropriately.

Information may also be processed where another lawful special-category condition applies, including where necessary to establish, exercise or defend a legal claim or protect someone’s vital interests.

Children and family clients

Where services concern a child, information will normally be provided by and communications conducted with a parent or legal guardian.

The person providing the information must have the authority to do so.

Only information relevant to the requested service will be collected. Information concerning children will not be used for marketing.

Where appropriate, the child’s age, understanding and wishes will also be considered.

Confidentiality and safeguarding

Information shared during nutritional therapy is treated as confidential.

Identifiable client information will not normally be disclosed without permission unless:

• Disclosure is required by law.
• A safeguarding concern arises.
• There is a serious concern about someone’s safety.
• Disclosure is necessary to establish, exercise or defend a legal claim.
• You have authorised communication with another practitioner or healthcare professional.

Nutritional therapy does not replace medical diagnosis, medical treatment or emergency care.

Payments through Stripe and PayPal

When you pay through the website, Stripe or PayPal may collect:

• Your name and contact information.
• Billing information.
• Payment-card or account information.
• Transaction, fraud-prevention and device information.

Stripe and PayPal may act as independent Data Controllers for parts of their payment processing. Their use of information is governed by their own privacy policies.

I normally receive confirmation of the payment, transaction reference, amount, customer details and payment status rather than your complete card details.

Payment and transaction records may be retained for accounting, tax, fraud-prevention and contractual purposes.

Products, downloads and memberships

If you purchase a guide, resource, course, subscription, physical product or membership, information may be used to:

• Process and fulfil the order.
• Deliver digital files or physical items.
• Create and administer your account.
• Control access to purchased content.
• Manage recurring payments or subscriptions.
• Communicate important service or membership information.
• Provide technical or customer support.
• Maintain purchase and access records.
• Prevent unauthorised access, account sharing or fraud.

If a membership or recurring subscription is introduced, you will be given applicable payment, renewal and cancellation information when subscribing.

Consultations and recordings

Consultations may take place through Zoom or another agreed platform.

Consultations will only be recorded where this has been explained and you have agreed.

Where a recording is supplied for you to download, it will normally remain available for seven days before being removed from the consultation platform.

Recordings will not be used for marketing, teaching or another unrelated purpose without separate permission.

Service providers

I may use service providers to operate Linda McClure Co, including:

• SiteGround for website hosting and security.
• WordPress and website plugins.
• Fluent Forms and FluentCRM for forms, contact records and communications.
• Stripe and PayPal for payment processing.
• Zoom for online consultations.
• Google Analytics for website analytics where consent has been provided.
• Google reCAPTCHA for spam prevention and security.
• CookieYes for recording cookie preferences.
• Email, file-storage and cloud-service providers.
• E-commerce, course or membership providers introduced in the future.
• Accountancy, insurance, legal or professional advisers where necessary.
• Delivery providers where physical products are supplied.

Providers receive only the information reasonably required to perform their services. Depending on the service, they may act as a processor acting on my instructions or as an independent Data Controller.

International processing

Some service providers may store or process information outside the United Kingdom.

Where required, I will use providers offering an appropriate legal safeguard, such as a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved Standard Contractual Clauses or another permitted transfer mechanism.

Working with a client outside the United Kingdom may also require information to be communicated to that client in their country.

Cookies and analytics

Necessary cookies support the security and operation of the website.

Non-essential cookies, including analytics cookies, will be used only where the required consent has been provided.

Cookie preferences can be accepted, rejected or customised through the cookie banner. Further information is provided in the separate Cookie Policy.

Marketing

Marketing emails will only be sent where you have requested them or another lawful basis permits them.

You can unsubscribe through the link in an email or by contacting linda@lindamcclure.co.

Unsubscribing from marketing will not stop essential messages about an enquiry, purchase, consultation, account, subscription or membership.

Retention

Information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet professional, insurance, tax, accounting, safeguarding or legal requirements.

Normally:

• General enquiries that do not become client relationships may be kept for up to 12 months.
• Adult nutritional therapy records may be retained for up to eight years after the professional relationship ends.
• Records concerning children may be retained for the longer period required by applicable professional and insurance requirements.
• Tax, invoice, payment and accounting records are normally kept for at least six years after the relevant financial year.
• Customer, purchase and membership records may be kept while an account is active and afterwards where required for contractual, accounting, fraud-prevention or legal purposes.
• Marketing information is retained until you unsubscribe or it is no longer required.
• Zoom recordings supplied for download are normally removed after seven days.
• Testimonials may remain published until consent is withdrawn, subject to copies already lawfully produced.
• Cookie and analytics information is retained for the periods described in the Cookie Policy or provider settings.

Information may be kept for longer where required by law, safeguarding responsibilities, professional insurance or an existing or reasonably anticipated legal claim.

Security

Reasonable technical and organisational measures are used to protect personal information, including access controls, passwords, secure website connections, software updates and reputable service providers.

No online system can be guaranteed to be completely secure. Any personal-data breach will be assessed and handled according to applicable UK data-protection requirements.

Your rights

Depending on the circumstances, you may have the right to:

• Be informed about how your information is used.
• Request access to your personal information.
• Have inaccurate information corrected.
• Request deletion of information.
• Restrict certain processing.
• Object to certain processing.
• Receive eligible information in a portable format.
• Withdraw consent.
• Be informed about applicable automated decision-making.
• Complain to the Information Commissioner’s Office.

These rights are not absolute. Legal, safeguarding, insurance or professional record-keeping obligations may sometimes require information to be retained.

To exercise a right, email linda@lindamcclure.co. I may need to verify your identity before acting on the request.

Automated decisions

I do not make solely automated decisions about clients that produce legal or similarly significant effects. Nutritional-therapy decisions involve human judgement.

Automated systems may be used for routine functions such as sending purchase confirmations, providing downloads, managing membership access, applying contact tags or issuing appointment reminders.

Third-party websites

This website may link to third-party websites, payment providers, directories or social-media platforms. Their handling of information is governed by their own privacy policies.

Changes to this policy

This policy may be updated when the services, products, website technology or legal obligations of Linda McClure Co change.

The current version will be published on this page with its effective date.

Contact

For questions about this policy or to exercise your data-protection rights, contact:

Mrs Linda McClure trading as Linda McClure Co
Email: linda@lindamcclure.co
ICO registration reference: ZB957431